WHAT IF THE ITEM IS DAMAGED WHEN IT ARRIVES OR YOU ARE SENT THE WRONG ITEM?
Each product is carefully checked before being despatched, so damage is rare. But if you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 24 hours of delivery, sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and, assuming your complaints are valid, fill out the prepaid returns form and return the item at your nearest Post Office, we will either give you a full refund, or order you a replacement. It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. If you're not happy with the goods when you inspect them, note this on the form and contact us.
WHAT IF THE ITEM DOESN'T ARRIVE?
Each product is sent via guaranteed tracking, which minimises lost parcels. Please check your tracking details enclosed in your confirmation email. If the product has surpassed it's due date contact us immediately and we will be happy to follow up the order.
WHAT IF I DON'T UNDERSTAND THE FITTING INSTRUCTIONS?
Each product comes with step by step guide instructions. If you require further assistance please send us an email and we will be happy to guide through the process via a phone call.
DO YOU SHIP INTERNATIONALLY?
We ship to USA, mainland Europe and Australia.
WHAT IF I WANT TO CANCEL MY ONLINE INTERIOR DESIGN PACKAGE?
We will provide a full refund within the first 7 days of purchase, before any designs have been approved.