WHAT IF I DON'T LIKE THE PRODUCT I ORDERED WHEN IT ARRIVES?
You can return it to us within 14 days of delivery for a full refund. Simply contact us with a brief explanation, and we will send you a prepaid returns form included in the package.
WHAT IF THE ITEM IS DAMAGED WHEN IT ARRIVES OR YOU ARE SENT THE WRONG ITEM?
Each product is carefully checked before being dispatched, so damage is rare. But if you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 24 hours of delivery, sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and, assume your complaints are valid, fill out the prepaid returns form and return the item at your nearest Post Office, we will either give you a full refund or order you a replacement. It's very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in a good condition. If you're not happy with the goods when you inspect them, note this on the form and contact us.
We do not accept returns on bespoke orders unless damadged.